Terms and conditions
These terms cover this website and any furniture order later accepted by the business identified on the Contact page. Listings invite enquiries; they are not confirmed offers or proof of stock. An order is confirmed only when the product specification, quantity, price, taxes, delivery charges, lead time and payment terms are agreed in writing.
Check the height, width, depth, material, finish, colour, storage layout, intended use and any applicable load guidance before purchase. Photographs can appear different across screens and lighting. Minor finish variation may occur, but the supplied furniture must match the agreed specification and applicable quality requirements. Concept imagery does not establish an actual product specification.
Custom furniture requires written approval of dimensions and finish before fabrication. The buyer should provide accurate measurements and access details. Business buyers should check their billing and tax information. Fraudulent use, unauthorised access and misuse of website material are prohibited.
Pricing and payment
Prices are in Indian Rupees. Current demo prices are examples only. The final quotation must identify the product price, applicable taxes, packing, transport, unloading, installation and customisation charges. No charge is accepted until it is disclosed and agreed. Warranty coverage, if offered for a particular product, will be stated in the quotation or invoice; this website does not promise a blanket warranty period.
Online payments are currently disabled. When a payment provider is connected, payment credentials will be handled by that provider. Loha Furniture Udyog does not ask for or store card CVV, UPI PINs, banking passwords or OTPs.
Shipping and delivery policy
For an in-stock, confirmed order, the indicative dispatch period is 5–10 business days after the agreed payment and verification. Delivery after dispatch is typically estimated at 5–12 business days, subject to the destination and the written quotation. Custom or larger orders may have a longer agreed production lead time. Material delays will be communicated when known.
Furniture may be heavy or bulky. Confirm the delivery PIN code, floor, lift size, stair access, doorway clearance and unloading arrangements before ordering. Building delivery, room delivery, assembly and wall fixing are included only if expressly stated in the quotation. A failed delivery or additional handling charge will be discussed with the buyer and must be reasonable and disclosed.
Inspect the packaging and furniture at delivery when practical. Photograph visible damage and retain packaging and invoice details while a claim is assessed. Do not use damaged or unstable furniture. Any wall anchoring, assembly and load limits must follow the supplied instructions.
Cancellation policy
Request cancellation promptly, preferably within 12 hours of written confirmation and before fabrication or dispatch. For custom-made furniture, preference-based changes or cancellation after approved work has started may involve reasonable, documented and previously disclosed non-recoverable costs. We will explain the available options before agreeing a deduction.
If an order cannot be fulfilled, we will communicate the issue and arrange an appropriate refund for the unfulfilled goods. Applicable statutory cancellation, delivery and refund rights are not excluded by this policy.
Return and replacement policy
Contact support if furniture arrives damaged, materially defective, incomplete or different from the agreed specification. Report visible transit damage as soon as possible, preferably within 48 hours of delivery, so the carrier and packing can be checked. This request does not remove rights relating to defects discovered later or any other rights under applicable law.
Share the order reference, description of the issue and photographs where practical. An unboxing video can help but is not a mandatory condition for considering a valid claim. Keep the furniture safe and avoid further use or alteration while support assesses the issue. Do not send bulky furniture back without agreeing collection or return instructions.
Depending on the issue and applicable rights, resolution may include repair, replacement, missing parts or a refund. For an accepted seller-responsible defect, wrong item or transit-damage claim, the seller will arrange or reimburse reasonable approved return or collection costs. Preference-based returns for correctly supplied custom dimensions, finishes or made-to-order items require prior agreement and may not be offered; statutory rights remain unaffected.
Refund policy
Approved refunds are normally initiated within 7–10 business days after the required inspection or cancellation checks, or sooner where applicable law requires. Refunds go to the original payment method unless another lawful method is agreed. Bank or provider processing may add time. Any agreed deduction must be explained and limited to a lawful, disclosed basis.
Care and product use
Use furniture for its intended purpose and follow the product-specific care, assembly and load guidance. Confirm outdoor or wet-area suitability for the chosen metal and coating; do not assume every finish is corrosion-proof. Avoid dragging furniture, standing on shelves or using products that have become unstable. Product-specific instructions and legal rights take precedence over general guidance.
Privacy policy
When active services require it, we may process contact details, delivery information, order records and support correspondence to answer enquiries, fulfil orders, arrange transport and resolve issues. Information may be shared with payment, logistics and technical service providers only as reasonably necessary. We do not sell personal information.
The current public order preview does not transmit or store its entered fields. Essential session cookies are used for the private admin panel. Operational and transaction records are retained only for legitimate business and legal needs. Requests concerning personal information can be sent through the published contact or grievance channel.
Contact and grievance redressal
For product, delivery, cancellation, return, refund or privacy concerns, include your order or quotation reference and an explanation of the issue.
Business: Legal business name to be published
Address: Business address to be published
Phone: Support number to be published
Email: Support email to be published
Grievance officer: To be designated
Grievance email: To be published
We aim to acknowledge complaints within 48 hours and resolve them within one month, subject to any stricter applicable requirement. If resolution requires inspection or supplier coordination, we will explain the next steps.
Governing law and your rights
Applicable Indian law governs these terms. Nothing here excludes consumer protections, remedies or access to a competent forum that cannot lawfully be excluded. Any business-specific term should be read subject to those rights.